Delivery Information
How is our firewood delivered?
1. Logs Direct, Brooklands Farm, Addington Road, Halton, LA2 6PG have a responsibility to supply you with goods that meet your consumer rights within 3 - 4 working days from date of order.
DELIVERY VEHICLE SIZE
2. In order to enable us to operate nationwide delivery, we send all our goods via a third party pallet network. The delivery will be made using an 18 tonne vehicle which is roughly the size of a double decker bus.
Please note that topsoil and compost bags as well as dumpy and mammoth bags are delivered in the same manner and not on a crane mounted vehicle.
3. A smaller 7.5t vehicle can be requested at the time of order however the use of such vehicles, is to make delivery to the kerbside of the property - NOT onto the property. (Please note that sometimes it will be a 12 tonne vehicle depending on vehicle availability. Please contact the office if you need to request a smaller vehicle.
Due to regulations from the Road Haulage Association (RHA), it is no longer possible to request 7.5 tonne vehicle for orders over 750kg. Orders which have requested 7.5t vehicle for larger orders will be sent a 18t vehicle.
4. Please note, any LOGS BY POST order will be delivered within 24 hours of dispatch via DPD and not via a pallet.
WHAT HAPPENS AFTER YOU ORDER.
5. Once your order has been processed, your goods will be to the nearest depot to your address or the address you have selected to deliver to. When the delivering depot receives your order they will call you to book in your delivery. You must provide a suitable daytime contact number at the time of ordering. Failure to do so could result in a delay in delivery. Please note, you will not receive a telephone call from the delivery depot if the order is booked in with a member of the team prior to dispatch.
HOW WE DELIVER
6. All orders are delivered on a 1 meter wide wooden pallet. The pallet is removed from the lorry by being lowered to the ground on a hydraulic platform ("tail lift") and moved with a manual pallet lifter. Manual pallet lifters cannot move on gravel, chippings or loose surfaces. They will not move up kerbs or over steps. Please note that if access to your property is difficult or if you have a gravel driveway that the delivery will have to be made as a standard kerb side delivery and the customer will be left the task of physically moving the product to the desired location on the property.
Please note the pallet & packaging will be left with you to dispose of.
7 .The delivery depot is contracted for a one man, kerb side delivery which means delivery will be to the nearest access point possible to the intended address. The driver is allocated an average time of 15 minutes for each delivery so while we endeavour to meet delivery expectations or any individual requests placed, any movement of the goods on your property is at the driver’s discretion and we cannot guarantee this service and will be subject to the terms and conditions of delivery as set out below. We encourage drivers to help where conditions safely allow however, please note that the driver may at their sole discretion be unable to leave the pallet at the specified location for any reason (including, for example, because the location does not meet the requirements set out), we are not be liable in any way for refusing to leave the goods in the specified location
8. We do not have access to vehicles with cranes and therefore we cannot lift goods over any raised surfaces.
9. Logs Direct are responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour. Once this delivery is signed for, it becomes the full responsibility of the customer.
10. If the delivery driver arrives at your address when the delivery has been booked in and no one is available to accept delivery, with no suitable place for the goods to be left then there will be a redelivery charge of £50 per pallet. Please make sure we have a suitable number and that you are available to contact on your agreed delivery date.
11. If you have provided "Authority to Leave" this means that you are happy for the delivery driver to simply leave the pallet unattended at the delivery address if no one is in attendance when he arrives. However, it is important to consider that we cannot be held responsible, in any way, for any deliveries where you have given us authority to leave. Please note depots will not call you to book in the delivery if you request the order to be left.